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How to report browser logs in case of an application problem

In the case of certain UI errors, Alldevice helpdesk may ask for the browser logs so that we can get to the root of the problem more quickly.

Below you will find a tutorial on how to read the necessary logs from different browsers. After opening the console window, try repeating the error, and if there are red error messages in the console window, please report them to us.

Chrome (Windows/Mac OS/Linux)

  1. Open the Alldevice software in your browser.
  2. Then right-click in the browser window and select “Inspect” or “Inspect Element” from the menu. (hotkey Windows F12 | Mac OS fn + F12)
  3. Select the “Console” tab.

Safari (Mac OS)

  1. Enable Safari’s developer options (developer mode): https://developer.apple.com/documentation/safari-developer-tools/enabling-developer-features
  2. Then right-click in the browser window and select “Inspect Element” from the menu.
  3. Select the “Console” tab.

Chrome (Android/Apple IOS)

  1. (Android) Turn on developer mode on your Android device. Depending on the device, the menu may be located in a different place. For more details, see: https://developer.android.com/studio/debug/dev-options.html.
  2. (Android) You should then see the “Developer options” option at the very end of the settings in the app. (Picture all)
  3. (Android) Enable “USB Debugging” from the developer settings. (Picture all)
  4. (Android/Apple IOS) Connect your device to your PC using a USB cable. The device may display a pop-up window asking for consent. Press “Allow”.
  5. Open the Chrome browser on your computer.
  6. Enter “chrome://inspect” in the address bar on your computer (Image below).
  7. Make sure that Discover USB devices is selected. (Picture all)
  8. Visit the Alldevice software on your mobile device.
  9. Your computer should then display the chrome browser tabs on your mobile device. (Picture all)
  10. Select “Inspect” on the tab with the address “.alldevicesoft.com”. (Picture all)
  11. In the pop-up window that appears, select the “Console” tab.

More information can be found at: https://developer.chrome.com/docs/devtools/remote-debugging/

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